Workday Managed Services for Ongoing Success. Maintain peak performance, security and ongoing innovation with our Workday support.
What’s Included in Our Managed Services
The Workday journey doesn’t end at go-live. To capitalize on the true value of Workday, organizations require ongoing monitoring, optimization and subject matter expertise. That’s where AMA Global’s Workday Managed Services come into play.
We effectively make your team larger, as an extension of your internal team, we handle day-to-day administration duties and maintenance, so you can focus on driving your business forward. From managing new releases to troubleshooting bugs within the system. Our advisors ensure your Workday environment is always reliable, secure and innovative.
Our Managed Services
Ongoing Admin Support
Administer the information, security and updates to your Workday environment.
Release Management & Optimization
Identify and implement new features associated with Workday's 3 releases a year, while maintaining stability.
Bugs & Enhancements
Address bugs quickly and provide enhancements that improve usability and performance.
Performance Monitoring
Proactive monitoring of your system to identify and deter downtime and other potential risk.
User support / training
empower your workforce with user support, role based support and ongoing training materials and system access.
Our Supported Service Model
At AMA Global, our approach to Workday managed services is proactive, structured, and we work with you rather than react to issues when they arise. Our consultants monitor the health of the system, foresee issues, and maintain alignment with the business goals of your platform, rather than merely responding to issues.
Proactive Monitoring
We monitor your system proactively 24/7 and identify any issues before they affect your organization. We monitor everything from integrations and interfaces to all aspects of workflows for absolute peace of mind knowing your functions are continually being monitored.
User Management & Role-based User Access
Workday is no stronger than its security. We manage user provisioning and role-based user access, and permissions so that only the right people or roles have the right access, and we keep sensitive data and functions protected.
Custom Enhancements & Automations
Business changes, and so too should your Workday system. Our team will provide you with custom enhancements, automations, and improvements within your workflows to manage those changing business needs.
New Feature or Release Readiness
Each year, Workday releases three updates/versions to its applications. Our team will monitor those updates and releases, provide you with all of the new features and functionality that are being released and ensure we have completed testing before you get them in your system
"Most organizations typically do not appreciate how difficult it is to manage a Workday after they go live. Systems can degrade rapidly if there is no one providing expertise which gives you comfort when you are using the system, keeping it secured, updated/released, and continuing the support of end-user by helping users, and enabling for them to be self-sufficient, and keeping business goals as the priority during every configuration, or enhancement.. "
OUR NUMBERS TALKS
100 %
Percent of happy users
50 +
success
350 +
the world
Continual Value, Post Implementation
Most organizations typically do not appreciate how difficult it is to manage a Workday after they go live. Systems can degrade rapidly if there is no one providing expertise which gives you comfort when you are using the system, keeping it secured, updated/released, and continuing the support of end-user by helping users, and enabling for them to be self-sufficient, and keeping business goals as the priority during every configuration, or enhancement.
With AMA Global’s managed services; you have a partner for the long term, who will make sure:
01
Your Workday runs optimally.
02
Your updates/ releases are seamless.
Let Us Manage Workday While You Focus on Growth
Your team should focus on innovation and growth, and not system administration. When you partner with AMA Global as your trusted, Workday managed services partner, you can be confident that your system is safe, optimized, and progressing with your organization.
03
Your end-users are supported and enabled.
04
Your organization is achieving its business goals
Why AMA Global?
When it comes to selecting the right partner for Workday managed services, partnering with the right provider can mean the difference between keeping your system running and realizing its complete potential. AMA Global offers so much more than management and maintenance services; we create tangible value in your business.
- SLA-Based Support & Availability – Guarantee responses times and service-level obligations that ensure your system remains dependable.
- Scalable Plans to Fit Your Growth – Whether a mid-sized business, or global enterprise, we offer different support packages that scale as you do.
- Dedicated Account Managers – A single point of contact is dedicated to your company, to understand your business, communicate smoothly, and tailor our services to your business outcomes.
- Accessible Reporting & Transparency – Frequent status updates, communications, dashboards, and reports that provide clarity of your system’s health and performance.
The AMA Global Advantage
As Workday is rapidly changing, organizations need more than a systems specialist, they need a partner. AMA Global combines certified knowledge and industry experience to ensure that the Workday you do have will always be prepared for future changes.
When our consultants solve problems for you, we don’t just solve the immediate issue, but look to continually improve your systems. We look for opportunities to automate, eliminate as many manual workflows as possible, and apply all our best practices so that you can maximize efficiencies and ROI. By partnering with us, you have:
- Cost reductions as a result of decreased downtime and maximized system efficiencies.
- Improved adoption rates through current user training and role-based assistance.
- Future proofed by continuously monitoring Workday’s roadmap, and innovations.
- Confidence in knowing that your Workday environment is secure, optimized, and aligned with the execution of your organization’s strategy.
Most organizations typically do not appreciate how difficult it is to manage a Workday after they go live. Systems can degrade rapidly if there is no one providing expertise which gives you comfort when you are using the system, keeping it secured, updated/released, and continuing the support of end-user by helping users, and enabling for them to be self-sufficient, and keeping business goals as the priority during every configuration, or enhancement.
With AMA Global’s managed services; you have a partner for the long term, who will make sure:
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With AMA Global, you gain more than just an implementation partner; you get a team dedicated to making Workday a key element of your business success.
